Policies, Terms and Conditions:

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on

Fax, Phone and Mail Order Options

It is always easiest to place your order online through our secure shopping cart. Other order options include: mail, fax or phone orders. Fax 818-785-1238 Phone 800-238-2941 Mail: Koala 9748 Cozycroft Ave Unit A Chatsworth, CA. USA 91311


We keep your personal information private and secure. When you make a purchase from Koalaswim.com, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), t

Shipping Policy

Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.


Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Koalaswim.com holds a presence. For orders shipped to other areas, you (the shopper) are solely resp